Citizen-service copilots
Retrieval-grounded agents that answer from the actual regulation, fee schedule, and process — in Arabic and English — with citations and a human handover for anything material. No hallucinated entitlements.
03 UAE Verticals · Government
Marketing & AI for
government & smart-city teams.
We build AI automation for UAE government entities, GovTech vendors, and smart-city programs — the teams delivering on the UAE National AI Strategy 2031 and the Dubai Universal Blueprint for AI. Citizen-service copilots, document automation, and bilingual service agents that hold up to public scrutiny.
DIFCFinancial free zone
ADGMAbu Dhabi
DMCCFree zone · Dubai
Hub71Tech · Abu Dhabi
Dubai Internet CityTech hub
JAFZATrade · Jebel Ali
Smart DubaiGovTech
DAFZAAirport free zone
Smart-city AI lives or dies on trust.
A citizen-facing agent that hallucinates a fee, a deadline, or an eligibility rule is not a glitch — it’s a public-trust event. The bar for government AI is higher than enterprise, and the work that survives it is grounded, bilingual, cited, and auditable by design.
We build retrieval-grounded service copilots that answer from the actual regulation, document-processing pipelines that clear application backlogs, and the Arabic-English agents that serve residents in the language they choose — with a human-review path for anything material.
Finyki is remote-first, working GST hours. We align deployments to the UAE’s AI ethics guidance and the Dubai AI principles, default to data-residency in-country, and scope every government engagement with the procurement and security review built in.
02 What we run in Government & Smart City
Service shapes for public-sector
and GovTech teams.
Every engagement scopes the data boundary, the bilingual requirement, and the public-accountability bar first — then we build.
Application & document automation
Intake, classification, and extraction that clears application and permit backlogs — structured output, exception routing to a human, and a full audit trail for every decision.
Internal knowledge & policy agents
Copilots that let officers query policy, precedent, and procedure across departments — permissioned to the access matrix your security team enforces, not a prompt.
Bilingual content & campaign systems
Arabic-English public-information content and awareness-campaign systems — on-message, on-brand, and produced at the cadence a national program demands.
Service & program intelligence
Dashboards that show service performance, backlog, and citizen-satisfaction signals in real time — the operating picture a director runs the mandate from.
AI assurance & documentation
Model cards, eval harnesses, bias testing, and the assurance documentation a public-sector review and the Dubai AI principles require — shipped as part of the build, not after.
Why most GovTech AI pilots stall.
The demo ignored Arabic. An English-only service agent fails half the residents it’s meant to serve. Bilingual is a design constraint from day one, not a phase two.
No grounding, no citations. A generative answer with no source is unusable in government. We build retrieval-grounded systems where every answer traces to the regulation it came from.
Procurement and security were an afterthought. A pilot that can’t pass the security review never reaches production. We scope the review in — data residency, access control, and assurance docs from the start.
Nobody owned drift or accountability. Policy changes; models drift. Without monitoring and an owner, a service that worked in spring is a complaint in autumn. We ship the monitoring plan with the system.
03 Proof
Public-sector teams already operating
on what we built.
UAE · GovTech · Service AI
NDA · Government Entity
Built the bilingual citizen-service copilot grounded on the entity’s regulations and fee schedule, with a human-review path and full audit logging — deflecting routine enquiries while keeping accountability intact.
- -58%Routine enquiries
- AR/ENBilingual
- 100%Cited answers
Dubai · Smart City · Documents AI
NDA · Smart-City Program
Shipped the application-processing pipeline that clears permit backlogs — classification, extraction, and exception routing — with the assurance documentation the program’s governance board required.
- 4.2×Throughput
- -71%Backlog
- AssuredGovernance-ready
▶ How it works
From first call to live
system in six weeks.
Week 0
Scoping call
45 minutes, free. We find the right first lever — no slides.
Week 1
Written scope
One page: the metric, the plan, and the cost in AED.
Weeks 2–6
Build
Working output by week two, eval’d against real data.
Week 6+
Handover
Documented and owned by your team. Retainer optional.
04 Questions Government & Smart City teams ask
Usually in this order.
Do you align to the UAE National AI Strategy and Dubai AI principles?
Yes. We design deployments to the UAE’s AI ethics guidance and the Dubai Universal Blueprint for AI — grounding, bilingual access, human oversight for material decisions, and the assurance documentation a public-sector review expects.
Can the agents serve residents in Arabic and English?
Yes — bilingual is a default design constraint, not an add-on. Agents answer in the language the resident uses, grounded in the same source of truth.
How do you handle data residency for government data?
In-country residency by default. We deploy into the entity’s approved cloud or on-prem environment, under its IAM, with no data leaving the boundary and no training on government data.
Do you work directly with entities or through GovTech vendors?
Both. We deliver directly for entities and as the AI build partner behind GovTech vendors serving the public sector.
What about procurement and security review?
We scope it in from week one — data classification, access control, assurance docs, and the security review path — so the pilot can actually reach production.
Your turn
Book the scoping
call.
Forty-five minutes, your agenda, no slides. You’ll leave with a clear read on the right first move for your Government & Smart City team — and a rough shape for the engagement if there is one.