Website support agent
A generative AI chatbot on your site that resolves up to 40% of routine questions before a human is involved — grounded in your documentation, PDPA-compliant, and handing off to your team with full context when it should.
01 Singapore · AI Chatbots
AI Chatbot Development
in Singapore.
We design and build the AI chatbots and virtual assistants Singapore teams actually put in front of customers — on your website, on WhatsApp, and inside support. Grounded in your real knowledge, PDPA-ready, multilingual and Singlish-aware, and handed over to your team to own. The bot in the corner of this page is one we built.
KacificSatellite Internet · SG
FlexxonNAND Solutions · SG
X-PHY IncCybersecurity · US
Gauze CareMedical Products · US
NDAIndustrial SaaS · SG
NDAB2B Fintech · SG
NDAClimate & Energy · APAC
NDALogistics · SG
Chatbots that answer.
Not deflect.
Most chatbots in the wild are glorified decision trees. They deflect the question, loop the customer, and quietly train people to type "agent." That's not a chatbot — it's a speed bump.
We build the generative kind: an AI chatbot that understands the question in plain language and answers from your actual knowledge — your docs, policies, product data, order status — grounded with retrieval so it stays accurate, and wrapped in an eval harness and guardrails so it doesn't hallucinate or drift off-brand.
We're a remote-first practice focused on Singapore B2B: SGT working hours, PDPA-literate, multilingual and Singlish-aware by default. The chat widget in the bottom corner of this page is a bot we built and run on our own site — try it. It's the same stack we ship to clients.
02 What we build
Four chatbot shapes,
tuned to Singapore teams.
Every build maps to a specific job — capture leads, cut ticket volume, answer on WhatsApp, or brief your own team — then connects to the systems behind it.
Lead-qualification bot
Qualifies visitors, answers pre-sales questions, books the meeting, and writes the lead into your CRM with the conversation attached — so reps open a live opportunity, not a raw form fill.
WhatsApp & multichannel
The same brain on the WhatsApp Business API, in-app, and on the web, so a customer gets one consistent answer wherever they reach you — the channel mix Singapore and SEA audiences actually use.
Internal knowledge copilot
A private assistant trained on your real documentation — SOPs, product specs, contracts — so your team stops pinging Slack for answers that live in a PDF nobody can find.
Built for the Singapore market — not ported into it.
PDPA by default. Every chatbot ships with a PDPA review of the data it touches, consent and retention handling, data-residency for embeddings and logs, and a purge-and-audit trail for anything personal. MAS TRM or SOC 2 alignment scoped up front when your industry needs it.
Multilingual & Singlish-aware. English, Mandarin, Malay, Tamil, Bahasa and more — with language auto-detected and answers returned in whatever the visitor typed. Tuned to understand local phrasing instead of replying like a generic overseas bot.
Grounded, with guardrails. Retrieval keeps answers tied to your real content; an eval harness measures accuracy against your definition of "correct" before launch and on every change. No confident nonsense in front of your customers.
Grant-aware. Many Singapore chatbot builds qualify for PSG or EDG. We'll help shape the scope to fit the scheme criteria — we don't submit for you, but we've written scopes for approved grants.
03 How it ships
Live in 2–3 weeks.
Owned by your team.
A tight, four-step build — you see a working bot answering your real questions inside the first week.
Define
We agree the jobs the bot must do, the channels, the hand-off rules, and what "a good answer" means — so success is measurable, not vibes.
Ingest
We connect your knowledge — docs, site, product data, helpdesk — and set up retrieval so the bot answers from your truth, not the open internet.
Test
We run the bot against a real question set with an eval harness, tune guardrails, and pressure-test the edge cases before a single customer sees it.
Ship & own
It goes live on your infrastructure with full documentation. Your team can edit answers and extend it — we stay on for operate-and-improve only if you want us.
Your turn
Talk to us about
your chatbot.
Thirty minutes, your agenda, no slides. You'll leave knowing whether a chatbot is the right fix, which channel to start with, and a rough scope and cost. Not sure where AI pays back first? Start with the AI Operations Audit.
Start the conversation
hello@finyki.com
Remote-first · Singapore-focused
See our Singapore AI automation practice for the full picture.
04 Questions Singapore teams ask
About building a chatbot.
How much does an AI chatbot cost in Singapore?
A scoped, production-grade AI chatbot in Singapore typically runs SGD 8k–35k for the first build, depending on the number of channels (website, WhatsApp, in-app), the depth of knowledge it ingests, and the integrations to your CRM or helpdesk. Monthly operate-and-improve retainers run from SGD 1.5k–6k. We scope before we quote — see our pricing breakdown for how engagements are structured.
Are your chatbots PDPA-compliant?
Yes. Every chatbot ships with a PDPA review of the data it touches, consent and data-retention handling, data-residency configuration for embeddings and conversation logs, and a purge-and-audit process for any personal information. If you operate under MAS TRM or need SOC 2 alignment, we scope for that up front.
Can you build a WhatsApp chatbot?
Yes — WhatsApp is one of the most requested channels in Singapore and Southeast Asia. We build on the WhatsApp Business API with the same brain behind your website and support bots, so the customer gets a consistent answer whether they message on WhatsApp, the site, or in-app.
Do your chatbots handle multiple languages and Singlish?
Yes. Our chatbots are multilingual out of the box — English, Mandarin, Malay, Tamil, Bahasa and more — and they're tuned to understand Singlish phrasing and local context rather than replying like a generic overseas bot. Language detection is automatic; the bot answers in whatever language the visitor writes in.
What's a generative AI chatbot, and how is it different from a rule-based one?
A rule-based chatbot follows a fixed decision tree and can only answer questions it was scripted for — it deflects everything else. A generative AI chatbot understands natural language and answers from your actual knowledge (documents, policies, product data), grounded with retrieval so it stays accurate. We build the generative kind, with an eval harness and guardrails so it doesn't hallucinate or go off-brand.
How long does chatbot development take?
A production website or support chatbot is typically live in 2–3 weeks. A multichannel assistant (website + WhatsApp + CRM integration) with multilingual support runs 4–6 weeks. You see a working bot answering your real questions within the first week.
Do we own the chatbot, or is it locked to your platform?
You own everything — the prompts, the retrieval configuration, the evals, the conversation logs, and the deployment. We build on the best model for the job (Anthropic Claude, OpenAI, or open-source where sovereignty demands it) running on your infrastructure. If you stop working with us, your bot keeps running. No per-conversation SaaS tax, no vendor lock-in.
Can the chatbot connect to our CRM, helpdesk, and knowledge base?
Yes — that integration is most of the value. We wire the bot to your CRM (HubSpot, Salesforce, Zoho), your helpdesk (Zendesk, Intercom, Freshdesk), and your knowledge sources so it can qualify leads, create tickets, look up order status, and hand off to a human with full context — not just answer FAQs.
How do we get started?
Send a note to hello@finyki.com or start a project via the contact form. We'll reply within 24 hours with an honest read on whether a chatbot is the right fix, which channels to start with, and a rough scope and cost — no deck theatre.